Returns & Exchanges

At SmartWings, we want you to be completely satisfied with your home automation experience. If your smart window treatments aren't a perfect fit, we offer a 30-day return window for all standard-sized products to ensure your home remains your sanctuary.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Carefully pack the products in their original packaging, ensuring all hardware, remote controls, and installation brackets are included to avoid restocking fees.

3

Ship the Items

Attach the provided prepaid shipping label to your box and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Your Refund

Once our quality control team inspects the returned hardware, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing