Frequently Asked Questions

Everything you need to know about upgrading your home with SmartWings.

How long does shipping take for custom window treatments?

Since each order is custom-made to your exact specifications, production typically takes 5-7 business days, followed by 3-5 days for express shipping to your doorstep.

What is your return policy for home decor products?

We offer a 30-day satisfaction guarantee. If your product arrives damaged or does not match your ordered specifications, we will provide a free replacement or a full refund.

Are your smart blinds compatible with voice assistants?

Yes, SmartWings products are fully compatible with major smart home ecosystems including Amazon Alexa, Google Assistant, and Apple HomeKit via our dedicated bridge.

Do you offer professional installation services?

While our products are designed for easy DIY installation, we partner with a national network of certified installers if you prefer professional assistance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home projects.

How do I measure my windows correctly?

We provide a comprehensive measurement guide on our website. We recommend using a metal measuring tape and measuring to the nearest 1/8 inch for the most accurate fit.